Refund policy

RETURNS, EXCHANGES & REFUNDS

At Dear Delaney Boutique, many of our items are made to order, printed, embroidered, or customized specifically for you. Because of this, all sales are considered final unless an item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can review and resolve it as quickly as possible.

Custom & Made-to-Order Items

We do not accept returns, exchanges, or cancellations on:

Custom or personalized items

Made-to-order apparel

Embroidered items

Team, school, fundraiser, or event merchandise

Sale, clearance, or discounted items

Sizing

Please review size charts carefully before placing your order. Because items are made to order, we cannot accept returns or exchanges due to incorrect sizing, color selection, or buyer’s remorse.

Order Changes & Cancellations

Orders may only be canceled or changed within 24 hours of purchase. Once production has begun, orders cannot be modified, canceled, or refunded.

Refunds

Approved refunds for damaged, defective, or incorrect items will be issued to the original payment method after review. We reserve the right to offer a replacement item instead of a refund when appropriate.

Shipping

Shipping charges are non-refundable unless the return is the result of our error.

Contact Us

For questions regarding your order, please contact us at deardelaneyb@gmail.com

Thank you for supporting our small business! We appreciate every order and strive to provide quality products and excellent customer service.